*FlipCX revenue breakdown:* In this episode, Brian Schiff explains how Flip built a *$12M+ ARR* business using *voice AI agents* to automate customer support calls. Flip is a vertical AI platform replacing call centers across transportation, retail, and healthcare. They have *250+ enterprise customers* like Tory Burch and A2B Transportation while automating *300M calls*. We break down exactly how this AI customer support company makes money, including ACVs, usage-based pricing, and why voice AI agents are one of the fastest-growing categories in AI Software. --- *In this episode:* - Flip CX revenue model (*ARR, ACV, pricing breakdown*) - How *voice AI agents* replace customer support teams - The pivot from a ridesharing app into an AI customer support platform - Why vertical AI beats horizontal tools - Scaling to *250+ customers* and *$12M+ ARR* - Automating *85–90%* of inbound customer service calls - Growing *3x year-over-year* with strong capital efficiency --- 👉 *Get funding at Founderpath:* https://founderpath.com/ --- *Flip Key Metrics (2026):* - *Revenue:* $12M+ ARR - *Customers:* 250+ enterprise brands - *Product:* Verticalized voice AI agent platform - *Pricing:* $1.50 per resolved call (varies by industry) - *Funding:* $20M Series A ($100M valuation) - *Volume:* 300M+ calls automated --- *How Flip is Growing:* - Word-of-mouth in tight industry networks - Fast onboarding with pre-built workflows (“listen mode”) - Focus on high-volume B2C customer support use cases - Expanding vertically from transportation → retail → healthcare --- *Subscribe for more SaaS revenue breakdowns:* *Spotify:* https://open.spotify.com/show/3AA9buFn8oxJf8WSDOUks5 *Apple Podcasts:* https://podcasts.apple.com/us/podcast/saas-interviews-with-ceos-startups-founders/id1023761733 *Visit:* https://getlatka.com/companies/flipcx --- *Timestamps:* 00:00 Pivot from ridesharing 02:03 Automating calls with voice AI 04:22 Integrating with phone systems 06:31 Usage-based pricing model 08:46 Landing large contracts 09:46 Processing 300M+ calls 10:50 Crossing $12M ARR 12:54 Expansion into healthcare and retail 17:07 Capital efficiency and growth 20:12 Raising $20M Series A --- #saas #aivoice #aiagents #startups #revenue #arr #customerexperience